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Strategic Plan Vision: The City of Philadelphia is a high performing government producing results that matter most to citizens at an affordable price. Mission: To Provide quality leadership, partnership and services to improve public health and safety, economic vitality, education, neighborhood livability and civic engagement.
The following core service areas will be emphasized to produce the following results in the stated time frames: Philadelphia becomes the safest large city in the country Increase feeling of safety at home, school, the neighborhood, work and play. Reduce the City's homicide rate by 25% in 2008 Philadelphia becomes the country's premier education city Reduce the high school drop out rate by 50% in 5 to 7 years.Double the number of residents with a 4 -year bachelor degree over 5-10 years Philadelphia grows as a green city Change the tax structure to encourage job creation and income growth .Add 75,000 people to Philadelphia's population in 5 to 10 years Healthy and Sustainable Communities Philadelphia neighborhoods are vibrant and livable Increase Recycling and decrease use of non-renewables. Decrease litter citywide .Improve life expectancy and the health and safety of children and adults Philadelphia demonstrates the highest standards for ethics and accountability Establish and meet ethical standards. Increase the number of citizens who believe their government is trustworthy Customer Service and a High Performing Government Philadelphia becomes a national customer service leader
Improve citizen evaluation of effectiveness of City services, as measured by a citizen survey CORE VALUES & GUIDING PRINCIPLES OF THE NUTTER ADMINISTRATION It is the responsibility of City employees to find creative solutions to the issues that matter most to our customers – the citizens of Philadelphia. As public servants of the City, citizens place their trust in us to make responsible choices, both fiscally and programmatically. It is also our job to forge relationships within and beyond the City's borders to extend our ability to solve problems. Everything we do should be clearly communicated and accurately measured so that we make ourselves accountable to the citizens of Philadelphia. Our core values are: Respect: Respecting the citizens of Philadelphia means holding them in the highest regard. We will provide service with compassion and courtesy and recognize the dignity of every person. Service: The City is in the service business, but service delivery must be efficient. Our job is to improve the quality of life for all Philadelphians. We must strive for excellence and continuous improvements. Integrity: I ntegrity means ethical, publicly accountable behavior. Decisions, government-wide, will abide by relevant laws and regulations. Our actions will be honest and transparent. Conducting ourselves with the highest integrity will rebuild the public trust in government. Our guiding principles include: Accountability and Responsibility: Every City of Philadelphia employee will be accountable for producing results. To assist members of the public in tracking our progress, we will accurately measure and publicize our results. If we fail to produce the results valued most by our citizens and customers, we will explain why we have failed, and if necessary, adjust our strategies accordingly. Open Communication: Our ability to understand and respond to citizen priorities hinges on the establishment of, and continual support for, an open communications system. We are a government established by the people, and we serve for their benefit. Accordingly, there is no segment of our government that should not be conducted in a transparent manner and clearly communicated. Open communication enables us to ensure that we produce results that matter most to our citizens and customers. Smarter, Faster, Better: We must never be satisfied with the status quo, and we must always strive to push the quality of our customer service to a higher level. Smarter services are data driven, allocating resources where they are needed most. Faster services cut through unnecessary red tape and simplify bureaucratic processes. Better services continuously strive for improved delivery and quality and adopt innovations and best practices. Original and creative thinking towards problem solving will be encouraged and supported. Value for Investments: The City of Philadelphia is a public trust, which the government manages for the benefit of the citizens. It is our responsibility to provide a level of customer service that is valued by our residents and customers. Philadelphia will be a nationally respected city, because our citizens and customers determine it to be the best value for their money. Partnerships and Networks: The government cannot meet all the needs of the City by itself. We must develop and rely upon relationships with and throughout our neighborhoods. We must also develop and rely upon relationships with our neighbors in the region and the rest of the world. These relationships should be used to create economic opportunities for our residents. We will increase our ability to achieve our mission when we value and utilize these relationships |
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